Contact Information


There are several convenient ways to contact the Colonial Life Contacts staff :

Phone/Fax

Toll-Free Phone: 1-800-822-6853
Phone Hours (EST):
Mon-Fri 8:00am - 8:00pm,
Sat 9:00am - 5:30pm,
Sun 12:00pm - 7:00pm
Local/International Phone: 614-921-2554
Fax Number: 1-877-291-8154 or 614-921-9866

Email Addresses

Customer Service: service@mylensplan.com
Sales and Questions: service@mylensplan.com

Mailing Address

Colonial Life Contacts
4265 Diplomacy Drive
Columbus, OH 43228
United States



Prescription Help

For a guide on how to read your prescription, check out our Prescription Help center.

Frequently Asked Questions

For a comprehensive list of frequently asked questions, check out our FAQ.

Shipping Information

For a guide on how we ship contact lenses to you (including International orders), check out our Shipping Info.

Start Shopping with our Contact Lens Search

The contact lens search tool found at the top of the page can help you find any lens type, brand, or manufacturer that we sell.

Browse our Contact Lens Catalog

This comprehensive contact lens catalog lists every lens that we sell, prices, prescription ranges and other information.

Still Can't Find Your Lenses?

Call one of our helpful customer service agents at 1-800-822-6853 or email us at service@mylensplan.com.